FAQ's

Frequently asked questions

SIZING GUIDELINES

How do I determine what size to order?


Getting you the right fit is important to us. SHOESZOOO shoes come in EU sizing. Each style's fit is listed on its product description section. If an item is stated as true to size, order your usual dress shoe size. If an item is large r than marked, please size down. If your feet are wide, we suggest going up half a size for comfort. The styles made from mesh are more flexible and can accommodate wider feet. For our lovely international customers, please refer to the size conversion chart below.




I am in between sizes. Which size should I get?


If you are in between sizes or have wider feet, we would recommend going half a size up for comfort. You may wish to purchase heel liners for a perfect fit. Everyone's feet are as unique as our personalities, but there are ways to ensure you are happy with the fit. Getting you the right fit is very important to us. If something does not fit right, we will be happy to exchange the unworn shoes for a different size.





ABOUT THE SHOES

What is your size range?


Generally, our shoe size ranges from 33-40 EU size. There are some styles that start at size 34 EU, and some up to size 10 EU. Unfortunately, we do not offer sizes below 33 or above 41 EU. Please consult the product detail page for the sizes offered in the style you are interested in.




What's your top advice for us?


Don't wait until the last minute and always stay true to yourself! If you need any styling or sizing advice, don't hesitate to email us at myaliceshoess@gmail.com.





SHIPPING OPTIONS

Do you ship worldwide?


Yes! We ship to anywhere in the world that major shipping companies deliver.




How long does shipping usually take?


If you're located in the H.K., you should be able to get your order within 1 week. For international orders, it typically takes 1-3 weeks to arrive. It all depends on your location and shipping choice.




How do I track my order?


You'll receive an email the minute your order is shipped with a tracking code. We'll also email you if there are any updates/changes to your order.





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